Strategic Business Planning

Culture Care Connect – Regional Suicide Prevention Plan, Aftercare Model of Care & Governance Framework 

 

Client: Wuchopperen Health Service Limited

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Overview:

Strategic Indigenous Solutions was engaged by Wuchopperen Health Service to lead the planning, development, and implementation of the Culture Care Connect (CCC) Program across Far North Queensland. This program forms part of the national Indigenous suicide prevention strategy, with Wuchopperen as the regional lead. Our role focused on embedding cultural integrity, community voice, and structured governance into every phase.

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Deliverables:

•Facilitated consultations with Wuchopperen catchment community members

•Delivered a comprehensive Community Consultation Report, synthesising local needs, cultural considerations, and service expectations

•Designed and authored the Regional Suicide Prevention Plan, aligning with CCC program outcomes and sector reform priorities

•Developed the CCC Aftercare Model of Care, outlining intake, coordination, and discharge pathways by supporting program implementation planning, including evaluation tools and quality assurance guidance

•Designed and facilitated the implementation of a Clinical and Cultural Governance Framework, including decision-making protocols, accountability structures, meeting schedules, and escalation processes

 

Outcomes:

•A regionally unified model that strengthens cultural and clinical integration

•Stronger governance across ACCHOs and clearer role delineation

•Community-informed care pathways that reflect local priorities and cultural safety

 

 Strategic Planning & Implementation Support

 

 

 

 

 

 

 

 

 

 

 

 

Client: Marabisda

 

Overview:

Marabisda engaged Strategic Indigenous Solutions to support a full organisational reset through the review of its existing Strategic Plan and development of a clearly structured implementation model. This work aimed to provide clarity across governance, operations, and accountability – enabling the team to confidently deliver on contract obligations while aligning with the organisation’s values and community mission.

 

Deliverables:

•Conducted a review of the existing Strategic Plan, identifying areas for alignment and enhancement

•Facilitated a face-to-face Strategic Planning workshop with board, management, and staff to define future directions and refine organisational priorities

•Developed a full Implementation Plan Package, including:oA high-level Organisational PlanoTeam-specific Program Plans mapped to KPIsoA custom Individual Work Plan Template to align employee goals with strategic objectives

 

Outcomes:

•Strengthened internal clarity across leadership, programs, and frontline teams

•A clear and structured planning model now in place to guide contract delivery, performance management, and strategic growth

•Staff ownership of the planning process through participatory engagement and defined responsibilities

 

 

Strategic Planning & Service Development

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Client: Heartfelt Care

Overview:

Strategic Indigenous Solutions was engaged by Heartfelt Care to strengthen its organisational foundations as an emerging Aboriginal-owned NDIS provider. The project focused on aligning the organisation's vision with a sustainable business model, service design, and operational readiness, ensuring it could confidently grow while staying grounded in cultural values and community connection.

 

Deliverables:

•Facilitation of an all-staff Strategic Planning Session

•Provided guidance on contractual obligations, compliance considerations, and quality frameworks relevant to aged care and NDIS services

•Supported the refinement of mission, values, and vision, ensuring cultural integrity was embedded across all planning•Delivered a start-up action plan and high-level advice on workforce, branding, and community engagement strategies

•Assisted the client to prepare for future funding opportunities and sector partnershipsOutcomes:

•A clear and practical roadmap for launching and scaling a culturally safe home care service

•Increased organisational readiness to engage with funders, regulators, and community stakeholders

•Strong alignment between cultural identity and business strategy

 

Business Plan Development 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Client: Woodwill 4WD Adventures

Overview:

Woodwill, a proudly Aboriginal-owned 4WD touring business, to develop a robust and culturally aligned Business Plan to support its growth across the tourism and cultural education sector. Based in Far North Queensland, Woodwilll is built on a passion for Country, cultural knowledge-sharing, and safe off-road adventure.

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Deliverables:

•Developed a comprehensive Business Plan tailored to the 4WD and cultural tourism market

•Articulated Woodwilll’s vision and values, linking cultural identity with commercial opportunity

•Designed a service model including tour packages, safety protocols, and seasonal operations

•Conducted a basic market scan to inform pricing, demand, and competitive positioning

•Outlined startup milestones, potential partnerships, and strategies to access Indigenous tourism grants and procurement pathways

•Included guidance on branding, compliance, and long-term scalability

 

Outcomes:

•Equipped Woodwill with a strategic and professional plan to support investor and grant engagement

•Created clear pathways for growth while maintaining cultural integrity and local storytelling

•Strengthened business confidence for future expansion across Country-based experiences